Service Support-KAIFENG

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Establish a 24-hour after-sales hotline. Sales personnel need to ensure that customers can be contacted at any time. After receiving the fault repair report, they will record the details of the problem as soon as possible and quickly feedback to the company's technical support department.

For emergency failures, it is required to provide a preliminary solution within 1 hour. If necessary, cooperate with technicians to rush to the site to ensure the shortest equipment downtime and reduce customer production losses.

30 min

Response

1 hr

After sales solution

24 hr

Arrival at the scene

12 hr

Resolve faults within the province

3 day

Resolve domestic issues

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400-6121-689

Address: Building C, Pengyao Environmental Protection Technology Innovation Park, No. 25 Saite Avenue, Yixing City, Jiangsu Province
Contact: Mr.Chen
E-mail: j.chen@kaifengtech.com

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